Opportunity Expired
·Identify Opportunities — Look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross-sell.
·Qualify Opportunities — Use good judgment to assess the Request and uncover the true scale, business need, and timescales of opportunities. And upsell the current engagement to a Specialist As A Service (PaaS) engagement.
·Develop and Present Solutions — Develop a Bill of Materials (BOMs) and answer highly complex product inquiries from the customers. Assist in addressing the technical response to RFPs and the technical elements or approaches for the proposal, including products, solutions, software, and services.
·Close — Work with VSAMs, Field personnel, & Cisco partners to successfully resolve all customer questions to aid in the closure of a Sales Opportunity.
·Personal and Organizational Development
• Passion for helping others. Perform specialized training on
• SME products as requested
• Help new product/services launch
• Time management
·Queue Management
• Case handling – Prioritize cases as suggested by GVE AI-based case assignment algorithm “Skill Based Routing”
• SLA – Assure Response to Requester time is met.
• Monitor practice queue & provide feedback as issues arise.
·Practice Excellence
• Become the SME – achieve Deep-dive technical expertise within Specialization.
• Practice Performance – contribute to the development of the practice.
• Ability to anticipate/gather/consolidate trends and communicate to Architecture Lead.
• CSAT – Encourage survey participation and follow-up when LSFU is encountered.
• All requests must have an existing Case and if needed a Deal ID.
• Performs & represents the network design activities with minimal assistance, effectively engages extended team for support.
• Strong knowledge of/and fluency in articulating; features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry. Ability to apply this knowledge to address customer/partner network requirements.
• Lead discussions concerning direct comparisons of Cisco's products and technologies against the competition specifically relating to design strategies.
• Exposure to Remote Support and Collaboration processes/methodologies --- preferred.
• Cisco Architecture & Technology Knowledge:
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen