Customer Service Representative null

About Conduent 

Conduent delivers business process outsourcing (BPO) solutions that ignite efficiency, savings, and revenue growth across industries. It’s why 80% of the Fortune 100 and over 500 government entities depend on them to drive exceptional outcomes for their organizations and the millions of people they serve.

Your role

• Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
• Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide the client with an appropriate resolution.
• Provides customers with appropriate standard information requested.
• Derives all necessary information from customers to update the database.
• Understands when to seek help and/or escalate to a more senior role.
• Must have an average typing speed of 35 WPM.

Training & development 

To support your unique learning objectives, the highly experienced learning professionals design a custom, hybrid learning solution comprised of a variety of delivery formats, such as instructor-led training, virtual instructor-led training, eLearning, social learning and learning communities, and even mobile and gamification.

Compensation & benefits

• Health and Welfare
• Paid Time Off
• Learning and Employee Development
• Discount Programs

Career progression

Whether learning on the job or utilizing one of the world-class learning platforms, they strive to create an environment where the associates can grow and thrive personally and professionally. They understand career growth doesn’t happen accidentally, and they are intentional about developing their employees.

Work life balance

Establishing and maintaining healthy boundaries between “work time” and “personal time” is something organizations need to prioritize to support their teams and foster positive morale and smart productivity. This pays off in warding off burn-out, reducing stress, improving day to day mental health and creating happier, more satisfied team members. Work/life balance translates into a more effective workforce.

Company culture

The key to really moving the needle requires each to approach the tasks they do every day in a more thoughtful and deliberate manner, viewing everything through a diverse lens. As a company, they are confident that they are on the right path and are taking the actions necessary to position Conduent as an organization that exemplifies the power of diversity.

About you

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• conduent.com
• jobs.conduent.com
• insights.conduent.com
• ph.prosple.com
• ph.indeed.com