Workforce Management Real Time Analyst null

About Conduent 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics, and constituent experience. They work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Your role & responsibilities

General Profile

• Has a developed proficiency in analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• Establishes the appropriate approach for new assignments.
• Acts as a resource for colleagues.
• Completes work with limited supervision.

Responsibility Statements

• Examines time and attendance of employees, to ensure the accuracy of the work records.
• Monitors employee performance against work schedules and real-time productivity through applications.
• Inform the WFM Adherence Clerk and/or Supervisor about employees passing thresholds for schedule adherence and productivity.
• Processes schedule change tickets and requests to the published schedule.
• Processes all changes to published schedules, meeting operational business targets.
• Informs employees and/or supervisors about schedule changes.
• Communicates and promotes employee performance and productivity KPI targets to operational leaders.
• Performs other duties as assigned.
• Complies with all policies and standards.

Training & development 

To support your unique learning objectives, the highly experienced learning professionals design a custom, hybrid learning solution comprised of a variety of delivery formats, such as instructor-led training, virtual instructor-led training, eLearning, social learning and learning communities, and even mobile and gamification.

Benefits

Some benefits of Conduent may include: 

• Health and Welfare
• Paid Time Off
• Learning and Employee Development
• Discount Programs

Career progression

Whether learning on the job or utilizing one of their world-class learning platforms, they strive to create an environment where their associates can grow and thrive personally and professionally. 

Work-life balance

Conduent offers multiple ways to work. Choose one of the working formats that suits your life. Depending on your location, the position you are applying for, or the job requirements - many opportunities may offer flexibility in how you work. They have the Work-At-Home Solutions which delivery model improves employee morale and work-life balance, and in most cases, leads to higher employee retention.

Company culture

Every day they work to build a culture where individuality is both noticed and valued – a culture where every associate feels like they belong. Cultivating a culture of diversity and inclusion comes with tangible, measurable benefits to their business – they know this. It also comes with challenges, particularly as they reshape their culture and shift from traditional thinking.

 About you

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Has developed skills in a range of processes, procedures, and systems.
• Requires vocational training, certifications, licensures, or equivalent experience.

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Source/s:

• conduent.com
• youtube.com