Customer Support Analyst null

About Emapta

Emapta is a premium outsourcing company providing offshore staffing services with expertly sourced and immediately accessible talent that aligns with your operational standards, brand, and culture.

Your responsibilities

• You will be responsible for delivering high-quality customer support to EFT sure customers and stakeholders, utilizing both ticket-based and voice support methods.
• Your role will also involve immersing yourself in the intricacies of the Australian financial process, gaining a comprehensive understanding of its nuances. 
• Perform Supplier Verification Activities.
• Make phone calls to Australian companies to confirm payment details.
• Provide high-quality customer support for EFT sure Clients and stakeholders (Ticket-Based and Voice Support).
• Familiarize yourself with the Australian financial process.
• Develop expertise in their service and application, capable of working with minimal supervision.

Training & development

To help their staff grow further in their careers, they offer ongoing training and professional development, individual coaching and mentoring, cultural and communications training, and exposure to world-class leadership and technology.

Benefits

Employees can expect the following benefits include:

• HMO coverage.
• Standard government and Emapta benefits.
• 20+ Leave credits consumed at your discretion.
• Talent engagement and development programs.
• An above-average salary package.
• Flexible work schedule.
• Travel opportunities for training and event participation.
• Exposure to world-class, high-level management from their on-site expat managers.
• Prime office locations.
• Direct exposure to international clients.

Career progression

Emapta empowers employee career progression by offering diverse opportunities, mentorship, and skill-building initiatives. This cultivates a dynamic workforce, drives professional growth, and ensures long-term success for both individuals and the company.

Work-life balance

Because the best people deserve only the best treatment, they treat their staff like family – a value that is truly Filipino. Whether in the office or working from home, the benefits, well-being programs, and values they promote encourage a healthy balance of work and life.

Company culture

About you

• Graduated with a Bachelor's Degree in Computer Science, Information Technology, or an equivalent Bachelor's Degree.
• Possesses good functional, technical, and analytical skills.
• A background in Financial Applications and Australian Financial Processes.
• Has experience in supporting live applications managing business-critical technical functions and ensuring SLA compliance.
• Experience in voice call support.
• Demonstrates a positive "can-do" attitude.
• Can interact effectively with customers, peers, and management via multiple communication channels.
• Possesses knowledge of MS Office and Windows OS navigation.
• Open to fresh graduates.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• emapta.com
• youtube.com