Position: Customer Experience Associate
Reporting To: Customer Experience Lead
Department: Operations
Work Location: One Corporate Centre, Ortigas, Pasig City
Work Schedule: 9 AM - 6 PM; Monday to Friday
Responsibilities: (day-to-day, expectations)
- Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients
- Ensure customer service, proper client interaction and use of the system.
- Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service
- Checking team-to-client interactions regularly to ensure the quality of communications
- Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction
- Creating summary reports for management as necessitated
- Resolving escalated customer issues, identifying departments to collaborate with for quick resolution
- Handle turnover of units to the clients
Requirements:
- Graduate of any 4-year course, preferably in communications or business management
- With at least 1 year working experience as Customer Experience Asst. from real estate industry. Fresh graduates are encourage to apply too!
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
Job Type: Full-time
Salary: Php15,000.00 - Php18,000.00 per month
Interested applicant may send resume to recruitment.lhoopa@gmail.com. Shortlisted candidates will be contacted by Lhoopa's Recruitment Team. To know us more, you may visit our website at www.lhoopa.com.