Opportunity Expired
Hybrid
• Responsible for seamless functioning of technology and applications for the benefit of internal and external users
• Assists with resolution of issues surfaced by support analysts
• Resolves technical issues and record transactions via ticketing system
• Promotes persistent issues to Engineers and Architects where necessary
• Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users
• Create and maintain script libraries to triage most common issues
• Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
• Escalates persistent issues to engineers and architects where necessary
• Proactively makes suggestions for improvements based on understanding of availability SLA
• Platform: Focuses on configuring platform to enable software development
• Infrastructure: Focuses on configuring infrastructure to support platform
• Software: Focuses on configuring software to enable application development • Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software/platform
• Develops training material, processes and flows to enable users to optimize use of software/platform
• Basic business acumen, able to support delivery of value proposition
• Some positive impact to specific organizational entitles
• Works together in a small team with a common purpose, follows rules from team members
• Business acumen, ability to relate activities to Manulife business model
• Strong knowledge of object and data models; understanding of fields and attributes . strong ability to configure and resolve issues , Understanding of user interfaces, ability to modify templates
• Is pointed in the direction of relevant trainings by his or her colleagues
• Most interpersonal skills meet requirements
• Moderate working knowledge of key aspects of role
• Staying abreast of developments in your own technical discipline
• Most straightforward tasks completed to acceptable standard, requires some iteration
• Requires guidance to link each step
• Understands the informal structure
• Constantly learns from both success and failure
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Proactively identifies opportunities for improvement in processes and workflows
• Monitors areas of persistent difficulty and creates materials to efficiently deal with them
• Able to work well with close supervision
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen