Opportunity Expired
Hybrid
•Good working knowledge in Windows and web-based application environments
•Good working knowledge in Microsoft Office
•Understanding of Investment or Trading System (Bloomberg), experience with support is an advantage
•Technical Helpdesk/Call Centre experience is an advantage
•Familiar with ITILv3 Process
•Good working knowledge in the following applications and ticketing system tools listed:
•ServiceNow,
•Bloomberg
•Workday
•MS Word, Excel and PowerPoint
•Planview
•O365
•Archer
•Portia
•Findur
•Enterprise!LMS
•PPM
•Share point
•Strong customer service and interpersonal skills
•Strong organization skills with emphasis on details and follow-up
•Solid analytical and problem solving skills
•Strong English communication skills both verbal and written
•SLA.
•Ticket assessment and common intake
•User & Portfolio Administration Request
•Report Creation
•Report Analysis
•Application Administration
•Incident, Change and Problem Management
•Investigation and Escalation
“Changes to the roles and responsibilities may apply depending on business needs and requirements.”
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen