Opportunity Expired
Hybrid
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Contact Center Team Leader with the resources to solve critical problems for the future of our business, which is why we need you.
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
A consistent metrics meeting/exceeding job requirements in the past 12 months
No attendance issues or disciplinary action in the past 12 months
Completed a 4 or 5-year Bachelor's Degree
The ability to work independently and efficiently in a team oriented, high demand and fast paced environment
Successfully completed at least 1 leadership development training
Participated in any creation or implementation of business improvement initiatives
Completion of any skills development training (Presentation skills, Business Writing, etc.)
Manage the team’s day to day operation to ensure that SLA is met
Handle escalations on a timely manner
Conduct recruitment and hiring
Assist in workforce management duties such as schedule and leave management
Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation and development of staff
Review, collect, and summarize quality control and business reports
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success
A bold ambition and set of goals to be a leader in driving transformation in our industry
Our best. Every day.
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen