Job Overview
The Electronic Health Record (EHR) Implementation Specialist is responsible for customizing medical software to client requirements.
Perks and other benefits
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Relocation allowance for new hires (from Outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- International travel opportunities (India and US office)
Our Recruitment Process
- Candidate Application Form
- General Assessment
- Initial Interview (Virtual)
- Final Interview (Virtual)
- Job Offer
- Training
Responsibilities
- Work directly with clients remotely through chat or call to provide first-call resolutions on the software issues they encountered
- Work on assigned emails on issues received via email
- Will be in charge of IMS Product training, VN customization, Letters and Forms, and Value-Added Services
- Take care of client calls and transfer to the designated department if necessary
- Escalate issues encountered if further troubleshooting is needed
- Coordinate with internal teams depending on clients' requests
Qualifications
- Preferably a graduate of any medical-related program but college level with relevant BPO experience
- Fresh graduates are welcome to apply
- ESL/Training experience is a plus
- Confident, have high self-esteem and must be tech-savvy
- Good English communication skills
- Basic knowledge of medical terminologies
- Easy going and independent
- Can work with less supervision
- Stable internet connection and a conducive work environment at home
- Physically fit to work in a BPO setting
- Willing to work in our Cebu IT Park office at least once a week
- Willing to work during holidays and weekends