Job Overview
A Medical Software Implementation Specialist trains healthcare professionals to use new our Electronic Health Records software.
- Work Arrangement: Temporary work from home. Once the pandemic situation is better, the Clinical Applications Specialists may be required to report to our office.
- Holidays: All national Philippines and USA holidays are observed.
Rewards Package
- 5,000 New Hire Bonus
- Robust and effective Government Benefits Administration
- Relocation allowance for new hires (from Outside Cebu)
- Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
- Free Health insurance with 1 free dependent
- Free Life insurance
- Free Accident insurance
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- International travel opportunities (India and US office)
- Paid time off—public holidays, vacation, and personal time off
Responsibilities
- Work directly with clients remotely through chat or call to provide first-call resolutions on the software issues they encountered
- Work on assigned emails on issues received via email
- Will be in charge of IMS Product training, VN customization, Letters and Forms, and Value-Added Services
- Take care of client calls and transfer to the designated department if necessary
- Escalate issues encountered if further troubleshooting is needed
- Coordinate with internal teams depending on clients' requests
Qualifications
- Preferably a graduate of any medical-related program but college level with relevant BPO experience
- Fresh graduates are welcome to apply
- ESL/Training experience is a plus
- Confident, have high self-esteem and must be tech-savvy
- Must score exceptionally high in our online aptitude exams
- Good English communication skills
- Basic knowledge of medical terminologies
- Must PREFER to work in a graveyard shift
- Easy-going and independent
- Can work with less supervision