Review direct reports throughout the day to ensure they are interacting with the required number of clients and their direct reports.
Enforce usage of HubSpot for activities and communication via daily tasks, notes, calls, and meetings.
End of Day company report is updated.
Ensure that SVMAs and Trainers are properly preparing and managing their direct reports.
Attend all quarterly and client complaint calls to help retain happy clients and resolve troubled clients.
Ensure that all clients are properly billed the exact amount of hours for each pay period.
Ensure each client submits monthly satisfaction surveys of our abilities and works with marketing on how to use this information for growth purposes.
Team meeting every Monday with the team on appropriate deadlines, success, and areas of improvement.
End of Week Report to Co-CEO stating which projects have been completed, which are still pending, any administrative sanctions, promotions, or new credentialing of employees that were achieved.
Requirements:
College Graduate of any course
Strong communication skills, both verbal and written
Has previous experience in Healthcare BPO Operations Management
With a background in Healthcare Accounts
Knowledgeable in Client and Portfolio Management
Strong organizational skills
Strong research and strategic analysis skills
Computer literacy (knowledge in Google sheets and MS is a plus)
Resides in or is willing to relocate to Cebu City
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
C
Communication
Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
F
Baking and Pastry-making
Butchery
Cookery
Food & Hospitality (all other)
Food and Beverage Service
Food Hygiene
Beauty Therapy
Hairdressing
Personal Services (all other)
H
Anthropology
Geography
Archaeology
History
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Humanities (all other)
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.