Claims Investigation Associate null

Job Description

In Ninja Van, claims can arise due to various events such as late delivery and damaged goods. As a Claims Investigation Associate, you will be part of the team, in charge of minimizing claims. Your role will entail executing day-to-day escalations and investigations of parcel mishandling with the main goal of minimizing the risk of shipper claims. You will be expected to provide real-time visibility to the operations team to continuously achieve a high level of quality.

Responsibilities

• Executes day-to-day operational tasks that deal with monitoring compliance to crucial reconciliation processes for parcel handling
• Escalates cases to and coordinates with investigating operations teams to resolve cases within provided timelines
• Prepares and sends daily reports of investigation outcomes for operations managers
• Highlights improvement areas and recommends solutions that would help minimize shipper claims arising from parcel mishandling

Requirements

• Proficient in Word, Spreadsheets (Excel / Google Sheets), Presentation tools
• Can communicate effectively in both English and Tagalog
• Thinks about process and stakeholders when addressing problems
• College graduate / Experience in logistics or e-commerce industries is preferred
• Quick Learner
• Willing to work on shifting schedules
• Can build good rapport with internal teams