Offshore Business Processing
2021 Senior MIS Officer null
This position offers a temporary Work-From-Home Set-up
Opportunity Expired
We are looking for goal-driven, detail-oriented Senior MIS Officers who have strong IT Asset Management background.
Opportunity details
Opportunity Type
Graduate Job
Number of Vacancies
1
Salary
PHP 25,000 - 28,000
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
Working rights
Read moreResponsibilities
- Oversee IT Asset Management.
- Perform daily management of hardware and software available for deployment, managing OPS requirement, equipment users, and usability.
- Record hardware assets and/or software licenses (Asset Inventory).
- Establish and maintain internal hardware and software maintenance database.
- Confirm hardware assets with actual inventory, as part of the monthly checklist and initiate corrective actions and equipment tracking.
- Scheduling maintenance for IT equipment.
- Document and control IT internal standard processes such as Standard Desktop, Standard Laptop, Standard onboarding process (internal).
- Maintain records of software assets, license contracts, and subscriptions to ensure non-expiry of services (similar to SSL issue) and include renewal reminders.
- Perform service and product review to determine appropriate resource business needs and requirements. Record, evaluate, and make recommendations on trends in asset performance.
- Assist in research on industry’s best practices and incorporate it with organizational processes.
- Recommendation of replacement, deployment, and disposal of IT assets.
- Record hardware and software lifecycle from introduction to retirement.
- Assist the IT Manager in creating and executing governance and strategic asset management functions. Perform server support and Site-Specific Maintenance Checklist.
- Conduct pro-active identification of potential problems for clients via monitoring systems and system checks.
- Provide other IT assistance to clients as directed by the management.
- Ensure IT compliance with ISO controls.
- Handle and resolve all escalated issues from the L1 support team.
- Perform ticket analysis of support data as required by the Immediate Superior.
- Provide assistance to the IT Asset Management Officer to ensure inventory is updated.
- Handle and manager over sensitive\confidential types of requests or support.
- Perform account creation\deletion and for end-users’ accounts.
- Ensure proper sanitation of computer data prior to disposal.
- Perform specific tasks assigned by the MIS Supervisor and IT Manager.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
1
Work experience
- Minimum of 2 years relative experience (at least 1yr L2 Support)
- Operational knowledge of multiple operating systems and services (Windows Desktop and Windows Server)
- Solid technical knowledge on isolation and support of end-user machines regardless of the brand Knowledge of admin and support:
- Office 365, Microsoft Office Suite and Email protocols: webmail
- Knowledge in Active Directory: file permission, resource sharing, domain and workgroup architecture and support
- Awareness of Network protocols TCP/IP Protocol, IP addressing, DHCP, DNS, IIS, and VPN
- Proactive implementation of cyber-security best practices and remediation activities
- Familiarity with ITSM ticketing procedure: Incident Request, Change Request, Service Request, Root Cause Analysis
- Strong technical ability to diagnosis and resolve end-user as well as systems issues
- Service level awareness with IT services and targets.
- Understanding of support tools, remote support experience is a plus
- Experience in the preservation of IT asset and IT monitoringTrustworthy in handling IT assets / inventory are audited and checked at all times
2
Other Requirements
Must be willing to work extended hours or to report in to and from the centre (in-house setup) Ability to multi-task and adapt to changes quickly Self-motivated with the ability to work in a fast-paced environment Keen with details and results-driven Can work independently and with the team in reaching the set goals
3
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen