Offshore Business Processing
Customer Service Support (Freight Forwarding) null
Opportunity Expired
If you have customer service support experience and freight forwarding background in one, then you may be the one we're looking for!
Opportunity details
Opportunity Type
Graduate Job
Number of Vacancies
10
Salary
PHP 20,000 - 25,000
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
H
Anthropology
Geography
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Archaeology
History
International Studies
Modern Languages
Literature
Linguistics
Translating & Interpreting
Librarianship & Curatorial Studies
Philosophy
Policy Studies
Political Science
Public Administration
Social Work & Sociology
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
T
Building
Carpentry
Heating, Ventilation & Cooling
Flooring, Plastering & Tiling
Plumbing & Gasfitting
Bricklaying & Stonemasonry
Electrical
Glass & Glazing
Landscaping & Horticulture
Automotive
Working rights
Read moreResponsibilities
Operations
- Creating and managing orders for new shipments
- Creating import and export FCL, LCL, and Air forwarding jobs
- Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
- Lodging Sea Cargo, Export Customs Manifest, PRA
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance
- Sending cartage advise, EDO, and other necessary documents to transport
- Coordinate cartage with transport and client
- Monitor customs clearance, follow up on missing documents and requirements to complete clearance
- Send invoices to the clients once costing is approved and follow-up payment
- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
- All email correspondence
Accounting
- Check costs and approve invoices
- Reconcile statement with accounts payable
- Attach all invoices to EDOCS Customer Service and Sales Support
- Answer phone calls and respond to emails from clients
- Create potential clients in Client Intelligence and build database based on information provided
- Draft quotes; follow-up feedback on proposals generated
Customer Service and Sales Support
- Answer phone calls and respond to emails from clients
- Create potential clients in Client Intelligence and build database based on information provided
- Draft quotes; follow-up feedback on proposals generated
- Any other tasks that may be assigned by the client/Team Leader
Requirements
- Recent and solid 4-years of experience in Freight Forwarding, Shipping or Logistics is a preference
- At least 4-years of experience in the same role/same industry is required for this position
- Good customer service skills
- Excellent English skills in both written and oral
- Ability to cope with repetitive or continuous support queries
- Solid computer skills with the ability to learn new systems quickly
- With positive attitude towards difficult situation
- Willing to work in Ortigas
- Can start ASAP
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Associate Degree or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
T
Automotive
Bricklaying & Stonemasonry
Building
Carpentry
Electrical
Flooring, Plastering & Tiling
Work rights
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen