Command Center Specialist null

Your role

Questronix is seeking talented individuals to fill the role of Command Center Specialist in Pasig, Philippines.

Main duties and responsibilities of the role include:

• Escalating alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
• Monitoring and reporting availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
• Opening an incident record (ticket) when an event trend is visible which may lead to a potential issue
• Enrolling and integrating new systems, applications or business processes going to production into existing monitoring tools and adding them to the current monitoring scope
• Other technologies related to building the services may also be assigned

About you

To be considered in the role, you must have these qualifications:

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• BS IT graduate or any IT-related course;
• Must possess above average customer service skills;
• Must have excellent attention to detail and accuracy;
• Willing to have shifting schedule (day shift and night shift)
• Amenable to work fully onsite (Ortigas)
• Fresh graduates are welcome to apply

Benefits

Questronix offers their employees a good workplace with fun and friendly work environment. Government benefits such as SSS are also given. Management is attentive to employees' needs and actively listens to their concerns, particularly regarding work-life balance. A family-focused company that maintains a high level of professionalism.

Training & development

Fresh starters learn a lot from working in Questronix. Employees are supported by honing and developing their skills through your daily tasks and responsibilities, undoubtedly advancing them professionally. Projects offer valuable experience and knowledge, particularly in the IT industry, while being backed by their supervisors.

Source

• questronix.com
• indeed.com/questronix