Their story is one of adventure, innovation, and the power of family. Over 130 years ago, their founder and namesake, Samuel Curtis Johnson, was met with a challenge and answered with an ingenious solution. It’s his perseverance and commitment that remain the foundation for SC Johnson.
Your role & responsibilities
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day-to-day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as a representative of SSC as necessary
Collaborates with the E-commerce department to solve systems issues
Develops and maintains customer service performance reporting systems to assist the local country in the efficient management of its business
Training & development
The company’s global Organization & Talent Development group offers learning opportunities and experiences such as:
A personalized development plan to help you shape your career.
eLearning opportunities that cover more than 170 topics.
Learning activities for each functional area.
Onboarding materials to help you:
Navigate through the first few weeks and months.
Ground you in company history and accomplishments.
Learn about the different functions of the company.
At SC Johnson, you can grow your skill set and make an early and significant impact on the business and the planet. They have a formal and rigorous performance management process designed to ensure that all employees get the input they need to grow professionally and be the best leader of the generation.
Work-life balance
Regular communication meetings with open Q&A and annual opinion surveys to gather thoughts are just a few ways that SC Johnson shares information and makes it easy for employees to be heard. Also, the company offers flexible work arrangements and a variety of family-oriented programs.
Company culture
SC Johnson believes their culture and people set them apart from other companies. The people at SC Johnson are competitive, collaborative, and ready for anything. They push limits and exceed expectations. It’s the spirit that drives their teams and helps them build iconic brands that improve the world around them.
About you
Bachelor's Degree in any course
0-2 years experience in similar roles (Customer Service or Shared Service environment)
Excellent oral & written communication skills
Strong Customer Service skills
Solid accuracy and attention to detail
Process-oriented
Knowledge in Excel
Fluent or strong English/Bahasa
How to apply
To apply for this position, click the “Apply on employer site” button on this page.
SCJ stages of the recruitment process:
Finding the role that fits you.
Submitting your application.
Interviewing at SCJ.
Receiving your offer.
Pre-Hire process.
Source/s:
scjohnson.com
glassdoor.com
youtube.com
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Business
Business Administration
Management
Work rights
The opportunity is available to applicants in any of the following categories.