Job Overview
This position will support customer inquiries related to product pre-sales & post-sales, service inquiries, and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are managed professionally and in a timely manner.
Responsibilities
- Answer incoming "Sales Related" calls and proactively qualify sales opportunities.
- Document all incoming calls using the CRM tool.
- Promote Schneider’s existing and new products and solutions with a unique value proposition, cross-selling, and up-selling with innovative, alternative solutions to replace the competitor’s product.
- Participate in various Technical & Customer Service & Sales Training Courses as required
- Support the sales teams with generating and assembling larger, more complex Quotations and order follow-ups.
- Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
- To perform Technical Assistance with all internal and external customers for all of Schneider’s products.
- Conduct initial troubleshooting and support of Products by Schneider
- Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.
Qualifications
- Bachelor’s Degree in Engineering field.
- Open to fresh graduates.
- Have basic knowledge according to the specialization if needed (Automation, Electrical Distribution LV & MV, Home & Building Automation, Power Quality & Energy Management, UPS Systems, Solar PV system).
- Experience in electrical equipment troubleshooting, installation, setup, and maintenance.
- Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service.
- Demonstrate ability to understand and explain technical information.
- Ability to solve customer problems via telephone, chat, web, and email.
- Willing to work in Cavite on a rotating schedule.