Technical Support Engineer null

About Schneider Electric Philippines

Schneider drives digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software, and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure, and industries.

Your role

• Initial troubleshooting and support of APC hardware, software & accessories
• Escalating problems to Technical Support Level 2 & Tiger Team when standard troubleshooting techniques and databases cannot provide an adequate solution.
• Entering all incoming calls records in the call tracking system such as Intouch
• Issuing RMA and following up on the fulfillment of the swap program with a Service Partner.
• Working with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.
• Dispatching a Field Service Engineer either from APC or its Service Partner for AGS unscheduled on-site services.
• Providing consultation to an APC customer who needs to upgrade the functionality and availability of their networks using APC accessories, software, and services.
• Assisting in the upkeep of the local technical support lab and providing enhancements when required.
• Assisting in the troubleshooting of customer problems by replicating problems in the lab environment.
• Encourage customers to use RNS support tools as much as possible, and guide the customer to use a self-service knowledge base.

Training & development

Whether you are a professional or a student, Schneider offers a wide selection of training and teaching solutions to enhance your competencies in the right area of expertise. Chart your career path in energy management with a growing catalog of free, award-winning online courses at Energy University. Choose targeted learning paths by energy topic, including data centers, energy and infrastructure, industry, healthcare, and buildings.

Read more here...

Compensation & benefits

According to Indeed, the salary estimate is PHP 13,000 to PHP 27,500 per month. Some of the benefits may include:

• Global benefit standards cover family leaves, medical, and life insurance.
• Workplace flexibility.
• Paid Time Off.
• Wellbeing and financial protection.
• Incentive programs.

Career progression

You own your career in their innovative, digital company. Enhancing your skills and delivering high performance is rewarded by competitive pay, incentive programs, and new opportunities to grow your career. Its market-leading employee share ownership program allows you to share in your collective success. When Schneider wins, they all win.

Work-life balance

They empower all their employees to work flexibly, manage their unique life, and work in the best way for them. You are enabled, empowered, and safe to decide when and how you work best. Working part-time or from the comfort of your home are just a few of the choices you can make when you need them most.

Company culture

At Schneider Electric, diversity is integral to its history, culture, and identity. Inclusion is the way they treat and perceive all differences. They want to create an inclusive culture where all forms of diversity are seen as a real value for the company.

About you

• Candidate must possess a Bachelor's Degree preferably in  Engineering (EE, ECE, CPE) or equivalent experience.
• Experience / Knowledge of personal computers required.
• Experience with network operating systems preferred.
• Demonstrated ability to understand and explain technical information.
• Ability to solve customer problems via the telephone.
• Excellent verbal and written communication skills.
• Fluent in English communication.
• Willing to work in Cavite on the day shift.
• Open to Fresh Graduates

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Schneider recruitment process:

• Online Application
• On-Demand Interview
• Talent Acquisition Interview
• Gamified Digital Assessment
• Assessment Centre: Business Case Presentation and Panel Interview

Source/s:

• se.com.ph
• ph.indeed.com
• youtube.com