2022 Customer Success Associate (Mandarin) null

About S&P Global Philippines

The predecessor companies of S&P Global have a history dating to 1888 when James H. McGraw purchased the American Journal of Railway Appliances. He continued to add further publications, eventually establishing The McGraw Publishing Company in 1899. John A. Hill also produced several technical and trade publications and in 1902 formed his own business, The Hill Publishing Company.

Your role

• Developing and executing proactive, creative, and ongoing contact initiatives in partnership with the marketing and relevant account team(s).
• Drives continuous service improvement with the ultimate goal/focus of product adoption and usage growth.
• Evolves the profiles on accounts including all affiliations, geographic presence, and business interests through SalesForce.
• Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users to increase usage and an overall increase in the number of users.
• Provide a platform, product functionality, and new release training (on-site or virtually) specific to a user job function and gather client feedback to support product enhancements.
• In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history, and business interests to support the    development of renewal proposals and potentially identify upsell opportunities
• Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
• Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs
• Ensure enhancement requests from clients are routed to product stakeholders.
• Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems.

Compensation & benefits

• Health & wellness- Their health and wellness coverage includes reimbursements for fitness and wellness activities, an annual well-being day, and access to 24/7 mental health support.

• Flexible downtime- Vacation time, holidays (including your birthday) and remote working come standard. 

• Continuous learning- Gain new skills in automation, blockchain, and cybersecurity through our EssentialTECH program - regardless of your level of expertise.

• Family-friendly perks- Best-in-class parental leave is available for all parents to welcome a new child through birth, adoption, foster, or surrogacy.

• Beyond the basics- From discounts on retail purchases to referral incentive awards, S&P Global takes care of the details so you can focus on the things that matter to you.

• Expect the unexpected- They offer benefits that give you peace of mind, including life insurance coverage for you and your dependents, short and long-term leaves of absence, paid sick leave, business travel insurance, family care leave (for a spouse/domestic partner, child, parent or grandparent), and compassion left.

Work-life balance

Company culture

At S&P Global, they focus on powering the markets of the future. Throughout their history, the world's leading organizations have relied on them for the essential intelligence they need to make confident decisions about the road ahead.

The diversity of perspectives, ideas, and backgrounds at S&P Global gives them a competitive edge. Their People Resource Groups are focused on engaging and developing a diverse workforce and paving the path for the next generations of pioneers within S&P Global and beyond.

About you

• Bachelor's Degree, Finance, Economics, or a related field preferred.
• Strong MS office (Word, Excel, PowerPoint) skills are required.
• Amenable to work in the morning shift.
• Must be fluent in oral and written Mandarin.
• Fresh graduates with a strong interest in client management and business development can be considered.
• Positive, proactive attitude and ability to work well in teams.
• Exceptional skills in listening to clients, and articulating ideas and complex information clearly and concisely.
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
• Goal and action orientated, with the ability to organize, multi-task, and prioritize in a fast-paced environment.
• Ideally experienced in a consultative sale or a client-facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations.

How to apply

 To apply for this position, simply click the “Apply” button on this page.

• Application (application through Workday)
• Online Assessment (depends on the role)
• Recruiter Interview (virtual)
• Inhouse Assessment (depends on the role)
• Hiring Team Interview

Source/s:

• spglobal.com
• ph.prople.com
• payscale.com
• youtube.com