Associate Client Support - CIQ Finance null

About S&P Global Philippines

S&P Global is the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. For the past 150 years, they’ve been here. Gathering intelligence, in every corner of the globe, to deliver the ratings, assessments and analyses that governments, companies and individuals depend on the world over.

Your responsibilities

• The role will require you to become an effective communicator as you will be talking to different types of people.
• You are responsible for answering inquiries heavily related to the finance industry and its product. 
• Deliver the best client experience while doing support and finance-related research. 
• Be the client’s advocate in getting the best possible solution to their inquiries. They partner with their clients to ensure that their issues are fully resolved and that they are maximizing their products’ potential.  
• Be a channel for client feedback. 
• They coordinate with different teams to resolve client inquiries. 

For further details, click the "Apply on employer site" button.

Training & development

At S&P Global, they make it a priority to invest in their employees continuously, just as they invest in their brands and products. They provide the tools, resources, and opportunities to ensure everyone feels able to develop their skills, utilize their experience and make important contributions every day. Learning and development for all employees are one of their highest business priorities.  

Compensation & benefits

• According to research, the salary estimate is PHP 33,000 to PHP 36,000 per month.
• Health and Wellness
• Paid Time Off
• Social Security
• De Minimis Benefits
• Company Medical Claims
• Night Shift Allowance
• 13th Month Pay
• Service Ard Recognition
• Gift and Care Package

Career progression

S&P Global are committed to helping you make the most of your career at S&P Global by equipping you with new skills and building your personal and professional competencies. They offer access to education and training to help you advance your career and learn valuable new technical skills for a changing world. Find the right place within S&P Global to put your skills and passions to work with individualized career coaching

Work-life balance

S&P Global offers flexible working arrangements, including flex hours and work-from-home options. Most of the teams have those flexibilities where employees feel blessed to share everything.

Company culture

Diversity is one of their core values. It’s reflected in their leadership’s commitment to an inclusive workplace that leverages each individual and his or her unique contributions. The diverse characteristics, perspectives, ideas and backgrounds that their employees bring to S&P Global give them a vital competitive edge. They embrace and support their employees’ differences in race, colour, religion, sex, gender identity or expression, age, sexual orientation, national or ethnic origin, citizenship status, veteran status or disability and other characteristics that make their employees unique.

About you

• Open to hiring fresh grads. 
• 1-2 years of client support experience will be an advantage. 
• Excellent communication skills, both written and verbal (English). 
• Detail-oriented and possesses strong critical thinking skills. 
• Exhibits great interest in learning. 
• Willing to learn Corporate Finance. 
• Open to working in varying shifts. (Shifts may include weekends and holidays on a rotation basis but you will only be working 5 times a week).
• Depending on the available shift when hired you may either be on the following shifts permanently as this will determine if you are supporting APAC, EMEA or US clients.
• Finance background.
• Adaptable to rapid change.
• Provides and accepts constructive feedback.
• Willing to lead projects, presentations, and stretch assignments.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• spglobal.com
• youtube.com
• glassdoor.com