Job Overview
Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company.
Responsibilities
- Responsible for product/technical support.
- Contributes expertise in testing upgrades and new releases from a client perspective.
- Provide new user orientation, education, and installation assistance; troubleshoot tech-specific problems and occasionally answer data and industry-specific questions – all via phone and e-mail.
- Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
Qualifications
- Bachelor’s degree in an IT or Data Science field or equivalent education/experience.
- A basic understanding of the finance industry and proficiency in computer applications and operating systems is preferred.
- Background in service desk and customer base support setting.
- Experience with customer support via telephone and email.
- 6 months to 1 year of customer support within an IT setting; Fresh graduates may be considered.
- Those without or who have an incomplete degree can still be considered if they have the corresponding work experience or skill set
- Ability to collect, analyze and summarize data to prepare clear reports.
- Strong MS office (Word, Excel, PowerPoint).
- Must be willing to work the Night Shift (shifting schedule).