2022 Customer Service Representative null

Job Overview

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Qualifications

• Open to newbies or with customer service experience plus some post-secondary education
• Comfortable with decision-making by assessing the situation, researching potential solutions, and making recommendations
• A solution-oriented mindset to ensure happy customers
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer savvy