Desktop Support Technician - Associate null

About TeleTech

TTEC Holdings, Inc. is one of the largest, global customer experience technology and services innovators for end-to-end, digital customer solutions. The company delivers leading customer technology and operational customer orchestration at scale.

Your responsibilities

• Install, configure, maintain, and troubleshoot PC hardware and software and provide user-level technical support on applications and off-the-shelf Microsoft products.
• Monitor the trouble tickets system and respond to all trouble reports within established goals.
• Keep the Desktop Support Senior Technician informed of all changes, hardware, and software failures, and operational issues.
• Perform administrative functions and inventory control as required.
• Follow stepped procedures for a variety of repetitive upgrade situations.

Training & development 

TTECH has a Business Learning Centre that helps you build knowledge, skills, and confidence in three business-critical areas of professional development:

• Leadership - Take your leadership to the next level by quickly building the mindsets and skillsets to help you succeed in any environment.

• Sales - Develop and practice the sales disciplines that build confidence and help you create impact in any market.

• Communication - Enhance your planning and execution skills for greater control, confidence, and flexibility in any high-stakes communication context.

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Compensation & benefits

• Medical (HMO)
• Voluntary Dependent Plan (HMO)
• Dental, Optical, and Medical (MOD) Fund
• Life Insurance
• Paternity Leave
• Solo Parent Leave
• 13th Month Pay
• Night Differential & Overtime Pay
• Employee Assistance Program
• Health and Wellness Program
• Maternity Coverage under Company HMO
• Maternity Subsidy & Maternity Leave

Career progression

Whether you are a fresh grad in your first job or a seasoned executive, there are plenty of hands-on opportunities in TeleTech to learn, grow, develop new skills, and participate in projects that interest you. They have an abundance of locations, departments, and positions to grow into, and the training, education, and career mobility platforms to help you get there.

Work-life balance

Company culture

A culture of differentiation helps attract the right employees. TeleTech clearly defined its company culture can attract and retain employees with the right mix of talent and character who are motivated at all levels to meet the needs and expectations of customers and drive sustained growth.

About you

• Graduate with a 2-year diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering courses.
• Entry-level experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university, or technical certification.
• Strong understanding of various Windows operating systems and basic TCP/IP network troubleshooting skills are required.
• Good communication, interpersonal and problem-solving skills, a customer-friendly attitude, and the ability to work in a team environment.

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How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• ph.prosple.com
• ttec.com
• glassdoor.com