As a Global HR Shared Services Center Analyst, you will;
Perform day-to-day GHRS recruitment administration operations, functions and duties ensuring adherence to service level standards and metrics
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects that pertain to Human Resources and/or office-wide issues
Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Fully responsible for keeping employee data accuracy and privacy
Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes and the value-added services for the internal customer
Facilitate professional excellence through quality delivery of GHRS tasks, and expertise in process mapping and process designing.
The Requirements
Strong HR Experience in a Shared Service Centre
Strong written and verbal communication skills.
Ability to plan and prioritize workload.
Ability to use own initiative but work under instruction as required.
Ability to work as part of a team and alone with a ‘can-do attitude.
Maintain good working relationships with colleagues across HR.
Ability to provide a high standard of customer care.
Methodical and organized
Quick Learner and self-motivated.
Flexible and adaptable to changes.
Working knowledge of Excel and Word will be preferred.
Willing to be assigned on rotating shift and in North American hours
WTW is an Equal Opportunity Employer.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Associate Degree or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
H
Anthropology
Geography
Archaeology
History
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Humanities (all other)
Work rights
The opportunity is available to applicants in any of the following categories.