What it does
It leverages its effective workflow process and partners with companies and businesses who want to advance their brand and scale more effectively
Mission
To create endless opportunities for their partners to realize their full potential
Size and presence
It had 500 employees in 2018 that grew around 25% annually
Best known for
A leading Business Process Outsourcing company in the Philippines
The good bits
Certified by Great Place to Work Philippines for March 2023-March 2024
The not-so-good bits
As a BPO that operates 24 hours a day, you might need to do night shifts or work long hours
On September 15, 2005, Infinit-O was established with the goal to enable small and medium sized business to experience the full benefits of partnering with an outsourcing company. To create long-lasting partnerships and provide excellent value for clients, they combine process optimization, business consultancy, and outsourced services with the use of the latest technology.
It began to emerge as a trusted and preferred partner in Business, Knowledge, and Recruitment Process Outsourcing (BPO, KPO, and RPO) solutions for companies, including start-ups and businesses in investment management, healthcare, technology, customer care solutions, research data back office, and financial services.
In 2010, it had 82% increase in new business and broadened its reach to the Australian market. In 2017, Infinit-O Global Limited was established, and they became the finalist for ICT Awards as “Best Filipino-owned Company of the Year” for two years in a row.
Culture & vibe
Infinit-O is a good place to start for fresh graduates since they will learn a lot in a short time. The company provides a great training ground for entry-level applicants. For client satisfaction and service excellence, they leverage and combine Western thinking, Filipino culture, and their value of Malasakit, and a quality-based management approach.
The work culture is collaborative and fast-paced, and the co-workers are very friendly and helpful, regardless of the hierarchy. Hands-on IT support and knowledge center are provided, where you can apply self-paced learning to improve yourself. Ideas are also welcomed to help transform the organization.
Recruitment process
You can find their job opening on their website and apply for the role you are qualified for. Most of the roles require good English written communication skills, the ability to work in a fast-paced environment, detail-oriented, highly accurate, and productive, and the ability to work independently with minimal supervision.
The interview process can consist of several rounds, including via phone call, a one-on-one interview with HR, a panel interview with team leader and manager, and an interview with a client. Most of the questions tend to focus on finding out your strength and how you can help in the company if hired.
The hiring process can vary depending on the role you are applying for. It might also require you to fill up a questionnaire for background checks and an assessment test in between the interviews. If you pass, they will contact you with an offer.
Career prospects
The company keeps an eye for potential and provides opportunities for growth and development. Since the launching of Infinit-O Learning and Development, their programs are future-focused and the goal is to prepare their team members to the next level. The programs help them learn new skills and increase their knowledge and skills, both personally and professionally.
These include year-round personal development courses, online learning programs, certification programs (for IT, Accountants, and Nurses), leadership aptitude testing, annual review of competencies, and individualized training plan.
Remuneration
The annual salaries at Infinit-O are approximate: Back Office Representative (PHP192,000), Data Entry Specialist (PHP240,000-252,000), Portfolio Operations Associate (PHP240,000-280,000), Team Leader (PHP218,000-910,000), Customer Experience Coordinator (PHP300,000), Senior Research Analyst (PHP300,000-360,000), Business Development Specialist (PHP300,000-360,000), Recruitment Specialist (PHP324,000-355,000), Technical Support Representative (PHP324,000-384,000), Accounting Specialist (PHP358,000-423,000), Fund Account (PHP420,000-684,000).
Other roles have higher salaries, such as Software Engineer (PHP600,000-890,000) and Manager (PHP780,000-2,000,000).
Benefits
The benefits for employees might include the following: